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Shoe Sizing Guidance Sizing can vary between brands, and some products may list sizes in men&apos;s measurements while others use women&apos;s. To ensure the best fit, please refer to the size guide provided on each product page. This guide will include the specific brand&apos;s size conversions and measurement details. If you are unsure, our customer support team is happy to help you choose the right size.

Shoe Sizing GuidanceSizing can vary between brands, and some products may list sizes in men's measurements while others use women's. To ensure the best fit, please refer to the size guide provided on each product page. This guide will include the spe

Are item sizes based on men's or women's measurements?

Products

What is Mates Rates loyalty Program

Who can join

How do I earn credits

How do I redeem my credits

Do I use my credits at checkout

Do credits expire

Is there a limit to how many credits you can earn

I completed an activity but didn't get credits

Do I have previously earned credits

What do the statuses 'approved', 'pending', 'cancelled' mean

Why are the credits from my purchase 'pending'

How do I leave Mates Rates

What happens if I leave and decide to join again

Can I earn credits in the Mates Rates program for my B2B order

Can invoiced orders still earn credits

Mates Rates Loyalty Program

Returns & exchanges

How can I return an item for a refund or exchange?

Australian Shipping

New Zealand Shipping

International Shipping

New Zealand Exchanges/Refunds

Changes & cancellations

Returning Final Sale Items

How can I obtain an invoice for my order?

Returns, exchanges and shipping

Workwear Care instructions

Boot Care Instructions

Final Sale Items

Gift cards

How can I change the size of an item on my order?

How does the Click & Collect service work and is it available on weekends?

What is the process for making a faulty warranty claim?

What brands do 30 Day Comfort Claim Warranties?

What is the process for making a 30 day comfort warranty claim?

What is Refundid and how does it work?

Refundid FAQ

Refundid

Which payment types do you accept

Do you offer Buy Now Pay Later

Is it safe to use my credit card on your site

Why are my credit card details not being accepted

I am unsure if my payment or order was successful

How is my order processed once I provide the required 6-digit code from my transaction?

Are item sizes based on men's or women's measurements?Updated 6 days ago