Refundid FAQUpdated 9 days ago

Refunds and Exchanges – Your Options

1. Can I get my refund before sending back my items?
Yes! If you use Refundid (available in Australia only), you can receive your refund instantly before you’ve even posted your return.

How it works:

1. Lodge your return request through Refundid.
2. Once approved, your refund is paid directly into your nominated bank account.
3. You then have 7 days to send your items back using the Australia Post label provided in your WorkwearHub order, or by purchasing a pick-up or drop-off label through Refundid.
4. Provide Refundid with your tracking number via your Refundid account.

Cost: $9.95 for a return shipping label (deducted from your refund).
Important: Original shipping fees are not refundable.

2. What if I want to return my items the standard way?
You can choose a Standard Refund instead.

How it works:

1. Send your items back using the Australia Post return label provided, or your own postage.
2. Once we receive and approve your return, your refund will be processed within 7–10 business days.
3. Your refund will be issued to your original payment method.

Cost: $9.95 for a return shipping label (deducted from your refund).
Important: Original shipping fees are not refundable.

3. Can I exchange my item instead of getting a refund?
Yes! You can select a Standard Exchange.

How it works:

1. Send your item back using the Australia Post return label provided, or your own postage.
2. Once we receive and approve your return, we will send out your exchange item.
3. If your requested item is out of stock, we’ll issue a refund instead.

Cost: $9.95 for a return shipping label (waived if the exchange is due to a fault or error on our part).
Important: Original shipping fees are not refundable.

For more information, check out Refundid's FAQ at www.refundid.com/help