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Returns & exchangesUpdated 8 months ago

Return, refund & exchange policy


WorkwearHub offers a 60-day FREE returns policy. To return an item and receive an instant refund from Refundid click here. Alternatively, you simply need to contact WorkwearHub to notify us of your return and we will issue you with a Return Merchant Authorisation (RMA) number provided all requirements are met. Please note your shipping cost will not be refunded but it is free to return your order to us. Please note there is only 1 free return per order. 


Original Condition

Shoes will not be accepted for return without their original boxes intact and in original condition. Shoe boxes need to be placed in a secure packing eg parcel bag or box, not taped up. Sticker to be placed on parcel bag not shoe box. Please try shoes on in a carpeted area to ensure no marks are left on the soles. Items showing wear or boxes taped up will not be accepted for return. 

Clothing items must be sent back with tags attached, items without tags attached will not be accepted for return. If your item shows evidence of wear including but not limited to deodorant, cologne, or cigarette smells your return will not be accepted. 

 

Can I return/exchange items if I change my mind?

At WorkwearHub, we are not happy unless you are. You can return your purchase for an exchange or a full refund within 60 days of purchase.

Your items must be unused, in original condition with all tags attached and returned in the original packaging. It is FREE to return your order to us, but your original shipping cost will not be refunded. Please note items marked as clearance/final sale can not be returned unless deemed faulty.

 

Do you offer refunds?

If you choose not to use Refundid, we will refund your purchase within 7-10 days of receiving the item.  Your refund will be issued through the same payment method used to make the original purchase, excluding the original shipping cost. If the product was ordered with a promotional voucher or coupon, we reserve the right to refund any amounts due to you by issuing you a voucher for the value of the order (excluding the shipping cost). We also reserve the right to request the return of any free gift that may have been included with the original purchase or deduct the value of the gift from your refund.

 

Can I return a sale item?

Yes, you can return any sale items providing they are not 'final sale' or underwear.

 

Dropship Items

If you wish to return an item that is marked as Dropship (Shipped from supplier) on the grounds of change of mind, the shipping cost does not fall under our free returns policy, The returns shipping fee will be at your cost. 


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