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WorkwearHub

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Points can be earned from the time you create your account and when you shop while logged into your account.

Do I have previously earned points

Mates Rates Loyalty Program

What is Mates Rates loyalty Program

Who can join

How do I earn Points

How do I redeem my points

Can I use my points at checkout

Do Points and Rewards expire

Is there a limit to how many points you can earn

I completed an activity but didn't get points

How do I leave Mates Rates

What happens if I leave and decide to join again

Can I earn points in the Mates Rates program for my B2B order

Can invoiced orders still earn points

Why are the points from my purchase  not in my account

Returns & exchanges

How can I return an item for a refund or exchange?

Australian Shipping

New Zealand Shipping

International Shipping

New Zealand Exchanges/Refunds

Changes & cancellations

Returning Final Sale Items

How can I obtain an invoice for my order?

Returns, exchanges and shipping

Workwear Care instructions

Boot Care Instructions

Final Sale Items

Gift cards

How can I change the size of an item on my order?

How does the Click & Collect service work and is it available on weekends?

Are item sizes based on men's or women's measurements?

What is the process for making a faulty warranty claim?

What brands do 30 Day Comfort Claim Warranties?

What is the process for making a 30 day comfort warranty claim?

Products

What is Refundid and how does it work?

Refundid FAQ

Refundid

Which payment types do you accept

Do you offer Buy Now Pay Later

Is it safe to use my credit card on your site

Why are my credit card details not being accepted

I am unsure if my payment or order was successful

How is my order processed once I provide the required 6-digit code from my transaction?

Do I have previously earned pointsUpdated 5 hours ago