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WorkwearHub

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Points can be earned from the time you create your account and when you shop while logged into your account.

Do I have previously earned points

Mates Rates Loyalty Program

What is Mates Rates loyalty Program

Who can join

How do I earn Points

How do I redeem my points

Can I use my points at checkout

Do Points and Rewards expire

Is there a limit to how many points you can earn

I completed an activity but didn't get points

How do I leave Mates Rates

What happens if I Return My Order

Can I earn points in the Mates Rates program for my B2B order

Can invoiced orders still earn points

Why are the points from my purchase  not in my account

Why Free Shipping Doesn’t Always Apply When Using Reward Vouchers

I forgot to use my points at Checkout, can I apply them retroactively?

Mates Rates: Birthday Rewards

How Customers Can Sign Up for SMS Updates with Mates Rates

Customer Referrals

Returns & exchanges

How can I return an item for a refund or exchange?

Returns & Exchanges: Processing Times

Returning Final Sale Items

New Zealand Exchanges/Refunds

Second Returns

Returns & Exchanges

6-Month Warranty

30-Day Comfort Guarantee

What Is The Process For Making a 6-Month Warranty Claim?

What Is The Process For Making a 30-Day Comfort Guarantee Claim?

What brands do 30-Day Comfort Guarantee?

What Brands Do 6-Month Warranty Claims?

Warranties

Understanding Men's Pants Sizing

Where Can I Find Product Information?

How to Check if We Stock a Product

How to Tell the Difference Between Men’s and Women’s Products

Do You Price Match?

About Our Tradie Packs

Order-In Items: What to Expect

Workwear Care instructions

Gift cards

Boot Care Instructions

Final Sale Items

How can I change the size of an item on my order?

Shoe Sizing Guidance

How does the Click & Collect service work and is it available on weekends?

Out of Stock Items

Products

What is Refundid and how does it work?

Refundid FAQ

Refundid

Which payment types do you accept

Do you offer Buy Now Pay Later

Is it safe to use my credit card on your site

Why are my credit card details not being accepted

I am unsure if my payment or order was successful

How is my order processed once I provide the required 6-digit code from my transaction?

Do I have previously earned pointsUpdated a month ago