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Mates Rates Loyalty Program

Information about rewards and loyalty program.

What is Mates Rates loyalty Program

Information about mates rates rewards program.

Who can join

Anyone with an online account is automatically enrolled into the Mates Rates loyalty program and will be able to start earning credits. Create an account here.

How do I earn credits

Earning credits is easy and done through a number of different activities. You can earn credits by:. Making a purchase in store OR online. Earn up to 10 credits per $ spent!**Credits earned per $ depend on your current Mates Rates tier**. Refer a fri

How do I redeem my credits

Select the tab called Rewards at the top of the page here. Here you’ll see all the rewards we offer. If you have enough credits, you can redeem them for a reward.

Do I use my credits at checkout

No - please redeem your credits for a voucher which then needs to be applied during checkout. To do this, go to ‘My Account’ log in then go to the Mates Rates page here on this page select rewards. You will then see all the rewards we offer. If you h

Do credits expire

Yes, all credits will expire after 24 months. For example, if you earn 100 credits today, these credits will expire 24 months from now.

Is there a limit to how many credits you can earn

No, you are able to earn as many credits as you can but they do have an expiration date.

I completed an activity but didn't credits

It can sometimes take a few minutes for the system to process your activity and provide your credits. If they do not appear please contact us at [email protected]

Do I have previously earned credits

Credits can be earned from the time you create your account and when you shop while logged into your account. If you have made a purchase in the 72 hours prior to making a account the credits from these purchases will be allocated to our account. If

What do the statuses 'approved', 'pending', 'cancelled' mean

Approved: These credits are ready to be redeemed on rewards. Pending: If you have earned credits by purchasing or through the referral option, these credits need to be verified before you can redeem them. Once the credits are approved you will be abl

Why are the credits from my purchase 'pending'

After making a purchase credits earned from that purchase will be added to your account after 60 days. This is to align with our 60 day return policy to ensure points are not being earned on products that are being returned.

How do I leave Mates Rates

If you no longer wish to be apart of Mates Rates, please contact us and ask to be removed from the program

What happens if I leave and decide to join again

Just contact us and we'll re-enroll you.

Can I earn credits in the Mates Rates program for my B2B order

Orders placed through WorkwearHub’s B2B services including but not limited to orders of screen printing, embroidery services and any additional costs associated are excluded from Mates Rates loyalty program and are not valid purchases to earn credits

Can invoiced orders still earn credits

No, any order placed with a Xero invoice will be excluded from Mates Rates loyalty program and are not valid purchases to earn credits as part of the program. This includes, but is not limited to : Orders with items not ranged on our website, B2B ord