Mates Rates Loyalty Program

Information about rewards and loyalty program.

What is Mates Rates loyalty Program

Information about mates rates rewards program.

Who can join

Anyone can join the Mates Rates loyalty program simply create an account and you will be able to start earning points every time you shop. Create an account here. Check your points balance here.

How do I earn Points

Earning Points with Mates Rates. Earning points is simple and there are a few different ways to do it:. Shopping with us – Earn 1 point for every $1 you spend in-store or online.If you’re on Silver tier, you’ll earn 1.5 points per $1. If you’re on Go

How do I redeem my points

You can turn your points into Rewards at checkout on eligible purchases. You can also redeem rewards here.

Can I use my points at checkout

Yes you can use your points at checkout, however you must be logged in to see your available Rewards. Once you are in the checkout you will see a dropdown box where you can choose the available reward you would like to redeem if eligible.

Do Points and Rewards expire

PointsPoints are what you earn by shopping with WorkwearHub. You’ll earn points for every $1 spent, and if you’re on Silver or Gold tier, you’ll earn even more per dollar thanks to tier multipliers. Points are added to your account once your order is

Is there a limit to how many points you can earn

No, you are able to earn as many points as you can but they do have an 8 month expiration date.

I completed an activity but didn't get points

It can sometimes take a few minutes for the system to process your activity and provide your points. If you made a purchase your points will be added to your account 60 days after the purchase is fulfilled at our warehouse or processed in our store.

Do I have previously earned points

Points can be earned from the time you create your account and when you shop while logged into your account.

How do I leave Mates Rates

If you no longer wish to be apart of Mates Rates, please contact us at [email protected] and ask to be removed from the program

What happens if I leave and decide to join again

Just contact us and we'll re-enroll you.

Can I earn points in the Mates Rates program for my B2B order

Orders placed through WorkwearHub’s B2B services including but not limited to orders of screen printing, embroidery services and any additional costs associated are excluded from Mates Rates loyalty program and are not valid purchases to earn points

Can invoiced orders still earn points

No, any order placed with a Xero invoice will be excluded from Mates Rates loyalty program and are not valid purchases to earn points as part of the program. This includes, but is not limited to : Orders with items not ranged on our website, B2B orde

Why are the points from my purchase not in my account

After making a purchase points earned from that purchase will be added to your account after 60 days. This is to align with our 60 day return policy to ensure points are not being earned on products that are being returned. If your points do not appe