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How can I return an item for a refund or exchange?Updated 14 days ago

Return & Exchange Basics

  • Returns and exchanges are easy – return or exchange your items within 60 days of purchase.
  • The $9.95 return shipping label fee will be deducted from your refund.
  • Items must be unused, in original packaging, have all tags attached, and not be a final sale item.
  • You can choose:
    • Instant Refund (via Refundid – AU customers only)
    • Standard Refund (processed after item is received)
    • Instant Exchange (via Refundid – AU customers only)
    • Standard Exchange (processed after item is received)
  1. Please visit our return portal at this link.
  2. Follow the instructions to lodge a return. Once you've done this, you'll receive a label to use when sending the items back to us.



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