<header id="isPasted"><h1 id="returns--exchanges">Returns &amp; Exchanges</h1></header><h1 id="workwearhub-easy-returns-policy">WorkwearHub Easy Returns Policy</h1><p>At WorkwearHub, your satisfaction is our priority. If something&#x2019;s not right, we make it easy to return or exchange your purchase within 60 days. Start your return or exchange <a href="https://portal.refundid.com/stores/workwearhub" target="_blank" rel="noopener" style=" text-decoration: underline solid rgb(245, 110, 30);">here&#xA0;</a></p><h2 id="return--exchange-basics">Return &amp; Exchange Basics</h2><ul><li>Returns and exchanges are easy &#x2013; return or exchange your items within 60 days of purchase.</li><li>The $9.95 return shipping label fee will be deducted from your refund.</li><li>Items must be unused, in original packaging, have all tags attached, and not be a final sale item.</li><li>You can choose:<ul><li>Instant Refund (via Refundid &#x2013; AU customers only)</li><li>Standard Refund (processed after item is received)</li><li>Instant Exchange (via Refundid &#x2013; AU customers only)</li><li>Standard Exchange (processed after item is received)</li></ul></li></ul><h1 id="returns">RETURNS</h1><p>Enter your Order Number and Email Address into our returns portal <a href="https://portal.refundid.com/stores/workwearhub" target="_blank" rel="noopener" style=" text-decoration: underline solid rgb(245, 110, 30);">here,&#xA0;</a></p><h2 id="how-to-start-a-return-or-exchange">How to Start a Return or Exchange</h2><ul><li>Enter your Order Number and Email Address into our returns portal <a href="https://portal.refundid.com/stores/workwearhub" target="_blank" rel="noopener" style=" text-decoration: underline solid rgb(245, 110, 30);">here,&#xA0;</a></li><li>Select your items and return method (Instant or Standard)</li><li>Send items back within 7 days using the return label provided</li><li>Keep your tracking number as proof of return</li><li>Please use a post bag &#x2013; do not attach return labels directly to product boxes or bags.</li></ul><h2 id="instant-refund-au-only">Instant Refund (AU Only)</h2><ul><li>Receive your refund before sending your items back.</li><li>$9.95 return shipping label fee applies.</li><li>Items must be sent within 7 days of submitting your request.</li><li>Refunds issued to original payment method.</li><li>Original shipping fees are non-refundable.</li></ul><h2 id="standard-refund">Standard Refund</h2><ul><li>Refunds processed within 7&#x2013;10 business days after we receive your return.</li><li>$9.95 return shipping label fee will be deducted.</li><li>Original shipping fees are non-refundable.</li><li>Orders purchased with a promo code or voucher may be refunded as store credit.</li><li>Free gifts must be returned or their value may be deducted from your refund.</li></ul><h2 id="instant-exchange">Instant Exchange</h2><ul><li>A new order will be created immediately to secure your replacement item(s).</li><li>Return your original item within 7 days using the prepaid label.</li><li>Return processing takes up to 5 business days.</li><li>$9.95 exchange fee applies.</li><li>Exchange for same item in a different size.</li></ul><h2 id="standard-exchange">Standard Exchange</h2><ul><li>Processed after we receive your return (7&#x2013;10 business days).</li><li>Return your item within 7 days using the prepaid label.</li><li>$9.95 exchange fee applies &#x2013; pay when selecting your replacement item(s).</li><li id="isPasted">Exchange for same item in a different size.</li></ul><h2 id="returning-in-store">Returning In Store</h2><p>You&#x2019;re welcome to visit our Burleigh Heads retail store for returns and exchanges:</p><ul><li>Return your online order for a full refund.</li><li>Initiate a warranty claim for faulty items (assessment may be required).</li><li>Exchange items (if not available in store, we&#x2019;ll process and ship or prepare for Click &amp; Collect).</li></ul><p><strong>Please ensure:</strong></p><ul><li>Items are unworn, with original tags and packaging.</li><li>You bring proof of purchase (order number or confirmation).</li></ul><h2 id="items-that-cant-be-returned">Items That Can&#x2019;t Be Returned</h2><ul><li>Final Sale items</li><li>Underwear</li><li>Customised uniform orders</li><li>Gift cards &amp; e-gift cards</li><li>Used, damaged or unfit-for-resale items</li></ul><h2 id="other-notes">Other Notes</h2><ul><li>Drop ship items must be returned at your cost, based on supplier policy.</li><li>Shoes/boxed items must be returned in original boxes placed inside postage bags.</li></ul><h2 id="isPasted">Mates Rates Rewards</h2><p>When you redeem Mates Rates points or rewards on an order, please note these are non-refundable. If your order (or part of it) is returned, any points or rewards used toward the purchase will not be reinstated to your account or re-issued as a new reward. Refunds will only apply to the amount you paid directly.</p><p>If you have any questions or concerns about your Mates Rates points or rewards, our friendly <a href="https://www.workwearhub.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">customer service team</a> is always happy to help &#x2014; please reach out to us for assistance.</p><h2 id="faulty-products--warranty-claims">Faulty Products &amp; Warranty Claims</h2><p>We inspect all items before dispatch. If you believe an item is faulty:</p><h3 id="how-to-lodge-a-fault-claim">How to Lodge a Fault Claim</h3><ul><li>Email <a href="mailto:service@workwearhub.com.au" target="_blank" rel="noopener" style=" text-decoration: underline solid rgb(245, 110, 30);">service@workwearhub.com.au</a></li><li>Include your order number, proof of purchase, photos/video of the fault, and a brief description. Find the image details to to include in your email for warranty claims <a href="https://cdn.shopify.com/s/files/1/0277/2742/9771/files/WorkwearHub_Warranty_Images_Examples.pdf?v=1754522359" target="_blank" rel="noopener" style=" text-decoration: underline solid rgb(245, 110, 30);">here</a>.</li></ul><h3 id="warranty-process">Warranty Process</h3><ul><li>Suppliers may require assessment before approving a claim.</li><li>Assessment may take longer than 7&#x2013;10 business days.</li><li>Final decisions rest with the supplier.</li></ul><h3 id="returns--evidence-requirements">Returns &amp; Evidence Requirements</h3><ul><li>We may ask for:<ul><li>Return of the faulty item for inspection</li><li>OR photographic destruction evidence</li></ul></li><li>Hold onto items until we confirm if return is needed.</li></ul><h3 id="refunds--replacements">Refunds &amp; Replacements</h3><ul><li>Confirmed faulty items are eligible for replacement, repair or refund (excluding shipping).</li><li>For discontinued items, a refund or store credit may be offered.</li><li>Misuse, wear and tear, or incorrect care is not covered.</li><li>Claims must be lodged within 6 months of purchase.</li></ul><h2 id="custom-uniform-orders">Custom Uniform Orders</h2><p>Not eligible for return or exchange. For assistance, contact <a href="mailto:uniforms@workwearhub.com.au" target="_blank" rel="noopener" style=" text-decoration: underline solid rgb(245, 110, 30);">uniforms@workwearhub.com.au</a>.</p><h2 id="need-help">Need Help?</h2><p>Our Customer Service Team is ready to assist &#x2013; call us on <strong>1800 458 488</strong>.</p><h2 id="returns-for-new-zealand-customers">Returns for New Zealand Customers</h2><p>We accept NZ returns with a flat $9.95 AUD fee (deducted from refund). Please:</p><ul><li>Ensure items are unused, tagged, and in original packaging.</li><li>Email <a href="mailto:returns@workwearhub.com.au" target="_blank" rel="noopener" style=" text-decoration: underline solid rgb(245, 110, 30);">returns@workwearhub.com.au</a> or call 1800 458 488.</li><li>We&#x2019;ll send your return label &#x2013; print at home or NZ Post can print it.</li><li>Wrap your item and affix the label properly.</li><li>Drop it off at any NZ Post location.</li><li>Refunds/exchanges processed within 10 business days after receipt in Australia.</li></ul><p><br></p>

Returns & exchanges

<h2 id="isPasted">Return &amp; Exchange Basics</h2><ul><li>Returns and exchanges are easy &#x2013; return or exchange your items within 60 days of purchase.</li><li>The $9.95 return shipping label fee will be deducted from your refund.</li><li>Items must be unused, in original packaging, have all tags attached, and not be a final sale item.</li><li>You can choose:<ul><li>Instant Refund (via Refundid &#x2013; AU customers only)</li><li>Standard Refund (processed after item is received)</li><li>Instant Exchange (via Refundid &#x2013; AU customers only)</li><li>Standard Exchange (processed after item is received)</li></ul></li></ul><ol><li>Please visit our return portal at <a href="https://portal.refundid.com/query-order?orderNumber=&amp;email=&amp;source=shopify_header&amp;shop=workwearhub.myshopify.com">this link</a>.</li><li>Follow the instructions to lodge a return. Once you&apos;ve done this, you&apos;ll receive a label to use when sending the items back to us.</li></ol><p><br></p><p><br></p>

How can I return an item for a refund or exchange?

We want your returns and exchanges to be as quick and hassle-free as possible. The timing depends on the type of return or exchange you choose:. Receive your refund before sending your items back. Great for quick returns on items you no longer need.

<h2 data-start="143" data-end="185" id="isPasted">Returns &amp; Exchanges: Processing Times</h2><p data-start="187" data-end="332">We want your returns and exchanges to be as quick and hassle-free as possible. The timing depends on the type of return or exchange you choose:</p><h3 data-start="334" data-end="368" id="instant-refund-au-only"><strong data-start="338" data-end="366">Instant Refund (AU Only)</strong></h3><ul data-start="369" data-end="485"><li data-start="369" data-end="428"><p data-start="371" data-end="428">Receive your refund <strong data-start="391" data-end="425">before sending your items back</strong>.</p></li><li data-start="429" data-end="485"><p data-start="431" data-end="485">Great for quick returns on items you no longer need.</p></li></ul><h3 data-start="487" data-end="512" id="standard-refund"><strong data-start="491" data-end="510">Standard Refund</strong></h3><ul data-start="513" data-end="678"><li data-start="513" data-end="598"><p data-start="515" data-end="598">Refunds are processed within <strong data-start="544" data-end="566">7&#x2013;10 business days</strong> after we receive your return.</p></li><li data-start="599" data-end="678"><p data-start="601" data-end="678">Ideal if you&#x2019;re returning items by post and don&#x2019;t need an immediate refund.</p></li></ul><h3 data-start="680" data-end="706" id="instant-exchange"><strong data-start="684" data-end="704">Instant Exchange</strong></h3><ul data-start="707" data-end="834"><li data-start="707" data-end="785"><p data-start="709" data-end="785">A new order is created <strong data-start="732" data-end="747">immediately</strong> to secure your replacement item(s).</p></li><li data-start="786" data-end="834"><p data-start="788" data-end="834">Ensures you don&#x2019;t miss out on popular items.</p></li></ul><h3 data-start="836" data-end="863" id="standard-exchange"><strong data-start="840" data-end="861">Standard Exchange</strong></h3><ul data-start="864" data-end="1021"><li data-start="864" data-end="948"><p data-start="866" data-end="948">Processed after we receive your return, typically within <strong data-start="923" data-end="945">7&#x2013;10 business days</strong>.</p></li><li data-start="949" data-end="1021"><p data-start="951" data-end="1021">Perfect if you don&#x2019;t mind waiting a short time for your replacement.</p></li></ul><h3 data-start="1023" data-end="1051" id="returning-in-store"><strong data-start="1027" data-end="1049">Returning In Store</strong></h3><p data-start="1052" data-end="1147">You&#x2019;re always welcome to visit our <strong data-start="1087" data-end="1118">Burleigh Heads retail store</strong> for returns and exchanges:</p><ul data-start="1148" data-end="1348"><li data-start="1148" data-end="1208"><p data-start="1150" data-end="1208"><strong data-start="1150" data-end="1162">Refunds:</strong> Return your online order for a full refund.</p></li><li data-start="1209" data-end="1348"><p data-start="1211" data-end="1348"><strong data-start="1211" data-end="1225">Exchanges:</strong> If your replacement isn&#x2019;t available in-store, we&#x2019;ll process and either ship it to you or prepare it for Click &amp; Collect.</p></li></ul><p data-start="1350" data-end="1467">By choosing the option that works best for you, we aim to make returns and exchanges smooth, fast, and stress-free.</p>

Returns & Exchanges: Processing Times

Information on returning Final Sale items

<p id="isPasted" style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:107%;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;"><span style="font-family: Inter; color: black; background: white; font-size: 16px;">Please note any items marked as FINAL SALE, or UNDERWEAR are a final sale and can not be returned for an exchange or refund unless the item received is deemed faulty or incorrect.</span></p>

Returning Final Sale Items

Information about returns and exchanges for New Zealand customers

<h2 id="isPasted"><span style="font-family: Inter;">Returns for New Zealand Customers</span></h2><p><span style="font-family: Inter;">We accept NZ returns with a flat $9.95 AUD fee (deducted from refund). Please:</span></p><ul><li style="font-family: Inter;">Ensure items are unused, tagged, and in original packaging.</li><li style="font-family: Inter;">Email service<a href="mailto:returns@workwearhub.com.au" target="_blank" rel="noopener" style=" text-decoration: underline solid rgb(245, 110, 30);">@workwearhub.com.au</a> or call 1800 458 488.</li><li style="font-family: Inter;">We&#x2019;ll send your return label &#x2013; print at home or NZ Post can print it.</li><li style="font-family: Inter;">Wrap your item and affix the label properly.</li><li style="font-family: Inter;">Drop it off at any NZ Post location.</li><li style="font-family: Inter;">Refunds/exchanges processed within 10 business days after receipt in Australia.</li></ul><p><span style="font-family: Inter;"><br></span></p><ul><li style="font-family: Inter;"><strong><span style="color: rgb(0, 0, 0); font-size: 16px;">FAULTY PRODUCTS</span></strong><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:107%;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;"><span style="color: rgb(0, 0, 0); font-size: 16px;">Our Quality Control team ensures that all products are of high quality when they leave the warehouse. &#xA0;In the rare circumstance that your item has a defect, please contact us by email <a href="mailto:service@workwearhub.com.au" target="_blank">service@workwearhub.com.au</a> and provide your proof of purchase so we can issue you with the information required for your claim to be assessed.&#xA0;</span></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:107%;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;"><span style="color: rgb(0, 0, 0); font-size: 16px;">We will consult with the supplier and/or manufacturer. WorkwearHub suppliers offer a 6-month manufacturer faults/warranty. If the product is found to be faulty you will receive a replacement or full refund (excluding the shipping cost) this will be at the supplier&apos;s discretion. This may take longer than 7-10 days as a third party may be involved in the assessment process.</span></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:107%;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;"><span style="color: rgb(0, 0, 0); font-size: 16px;">Some suppliers do require the faulty item to be returned for assessment, you will be advised if this is required in your correspondence. Please hold on to any faulty items until the warranty process has been finalized.</span></p></li></ul><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:107%;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></p><p id="isPasted" style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:107%;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;"><br></p>

New Zealand Exchanges/Refunds

Refundid only allows one return per order, so if you’re attempting a second return, you’ll need to complete it manually through Australia Post instead. Pack your items securely in a postage bag. You can purchase one from Australia Post or reuse your

<h2 data-start="178" data-end="200" id="isPasted">If you&#x2019;re trying to lodge a return through Refundid and receive an error, it may be because you&#x2019;ve already processed a return or refund on this order.</h2><p data-start="356" data-end="517">Refundid only allows <strong data-start="377" data-end="401">one return per order</strong>, so if you&#x2019;re attempting a <strong data-start="429" data-end="446">second return</strong>, you&#x2019;ll need to complete it manually through Australia Post instead.</p><hr data-start="519" data-end="522"><h3 data-start="524" data-end="562" id="-how-to-complete-a-second-return">&#x1F4E6; How to Complete a Second Return</h3><ol data-start="564" data-end="1154"><li data-start="564" data-end="718"><p data-start="567" data-end="615"><strong data-start="567" data-end="586">Pack your items</strong> securely in a postage bag.</p><ul data-start="619" data-end="718"><li data-start="619" data-end="718"><p data-start="621" data-end="718">You can purchase one from Australia Post or reuse your original parcel bag (turned inside out).</p></li></ul></li><li data-start="719" data-end="908"><p data-start="722" data-end="794"><strong data-start="722" data-end="792">Write the following details clearly on the outside of your parcel:</strong></p><ul data-start="798" data-end="908"><li data-start="798" data-end="863"><p data-start="800" data-end="863"><strong data-start="800" data-end="828">Return Reference Number:</strong> (Insert your return number here)</p></li><li data-start="867" data-end="908"><p data-start="869" data-end="908"><strong data-start="869" data-end="906">Your full name and return address</strong></p></li></ul></li><li data-start="909" data-end="1024"><p data-start="912" data-end="938"><strong data-start="912" data-end="936">Post your return to:</strong></p><pre data-start="942" data-end="1024"><div dir="ltr"><code>WorkwearHub  
14 Alex Fisher Drive  
Burleigh Heads QLD 4220  
</code></div></pre></li><li data-start="1025" data-end="1154"><p data-start="1028" data-end="1154"><strong data-start="1028" data-end="1047">Pay for postage</strong> when lodging your parcel with Australia Post. (Return postage costs are not covered for second returns.)</p></li></ol><p data-start="1156" data-end="1265">Once we receive your parcel, our team will process your return as soon as possible and notify you by email.</p><hr data-start="1267" data-end="1270"><h3 data-start="1272" data-end="1294" id="-important-notes">&#x1F9FE; Important Notes</h3><ul data-start="1295" data-end="1621"><li data-start="1295" data-end="1355"><p data-start="1297" data-end="1355">Second returns <strong data-start="1312" data-end="1352">cannot be processed through Refundid</strong>.</p></li><li data-start="1356" data-end="1430"><p data-start="1358" data-end="1430">The item must be in <strong data-start="1378" data-end="1427">original, unworn condition with tags attached</strong>.</p></li><li data-start="1431" data-end="1551"><p data-start="1433" data-end="1551">You&#x2019;ll receive a <strong data-start="1450" data-end="1476">store credit or refund</strong> depending on your original return type (no exchanges on second returns).</p></li><li data-start="1552" data-end="1621"><p data-start="1554" data-end="1621">Please use a <strong data-start="1567" data-end="1595">trackable postal service</strong> for your peace of mind.</p></li></ul>

Second Returns

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WorkwearHub

Information about returns, exchanges, shipping, delivery and ordering from Workwearhub.

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