Return, refund &amp; exchange policy WorkwearHub offers a 60-day FREE returns policy. To return an item and receive an instant refund from Refundid click <a href="https://www.workwearhub.com.au/pages/refundid-1">here</a>. Alternatively, you simply need to contact WorkwearHub to notify us of your return and we will issue you with a Return Merchant Authorisation (RMA) number provided all requirements are met. Please note your shipping cost will not be refunded but it is free to return your order to us. Please note there is only 1 free return per order.&#xA0; Original ConditionShoes will not be accepted for return without their original boxes intact and in original condition. Shoe boxes need to be placed in a secure packing eg parcel bag or box, not taped up. Sticker to be placed on parcel bag not shoe box. Please try shoes on in a carpeted area to ensure no marks are left on the soles. Items showing wear or boxes taped up will not be accepted for return.&#xA0;Clothing items must be sent back with tags attached, items without tags attached will not be accepted for return. If your item shows evidence of wear including but not limited to deodorant, cologne, or cigarette smells your return will not be accepted.&#xA0;&#xA0;Can I return/exchange items if I change my mind?At WorkwearHub, we are not happy unless you are. You can return your purchase for an exchange or a full refund within 60 days of purchase.Your items must be unused, in original condition with all tags attached and returned in the original packaging. It is FREE to return your order to us, but your original shipping cost will not be refunded. Please note items marked as clearance/final sale can not be returned unless deemed faulty.&#xA0;Do you offer refunds?If you choose not to use Refundid, we will refund your purchase within 7-10 days of receiving the item. &#xA0;Your refund will be issued through the same payment method used to make the original purchase, excluding the original shipping cost. If the product was ordered with a promotional voucher or coupon, we reserve the right to refund any amounts due to you by issuing you a voucher for the value of the order (excluding the shipping cost). We also reserve the right to request the return of any free gift that may have been included with the original purchase or deduct the value of the gift from your refund.&#xA0;Can I return a sale item?Yes, you can return any sale items providing they are not &apos;final sale&apos; or underwear.&#xA0;Dropship ItemsIf you wish to return an item that is marked as Dropship (Shipped from supplier) on the grounds of change of mind, the shipping cost does not fall under our free returns policy, The returns shipping fee will be at your cost.&#xA0;

Returns & exchanges

We understand that sometimes an item might not fit as expected. That's why we offer Refundid for all our return options, including Instant refunds, Standard refunds, and exchanges. Whether you've ordered the wrong size or the product simply isn't wha

We understand that sometimes an item might not fit as expected. That&apos;s why we offer Refundid for all our return options, including Instant refunds, Standard refunds, and exchanges. Whether you&apos;ve ordered the wrong size or the product simply isn&apos;t what you were looking for, returning it is easy:<ol><li>Please visit our return portal at <a href="https://portal.refundid.com/query-order?orderNumber=&amp;email=&amp;source=shopify_header&amp;shop=workwearhub.myshopify.com">this link</a>.</li><li>Follow the instructions to lodge a return. Once you&apos;ve done this, you&apos;ll receive a label to use when sending the items back to us.</li></ol>Do keep in mind that our returns policy normally lasts for 60 days, and we can only exchange items for a different size in the same style. If you wish to have a different product, you will need to process the return as a refund and then repurchase the desired item.Kind regards,

How can I return an item for a refund or exchange?

Information about shipping and delivery within Australia

We ship Australia-wide on our website. We use Australia Post e-parcel service, Startrack Express, and Aramex.&#xA0; Australian CustomersFor all Australian orders under $99 we offer a $14.95 flat rate standard shipping fee, for orders over $99 we offer free flat standard shipping. No signature is required in some cases.We offer all Australian orders Express Post shipping for $19.95. Just select Express Shipping in the shopping cart when placing your order. No signature is required in some cases. Order trackingOnce your order has been packed by one of our warehouse team you will receive the tracking details and links to follow the parcel&apos;s status. Please note we only provide an estimated timeframe as unforeseen circumstances could delay delivery.&#xA0;We ship orders Monday -Friday excluding National and QLD public holidays from our warehouse which is located at Burleigh Heads QLD. If we receive your order before 3 pm Monday-Friday AEST, and your item is in stock item, your order will be shipped from our warehouse the same day.&#xA0;No signature is required in some cases. Discretion for the parcel to be left at the delivery address will be made by the delivery diver on the day of delivery.&#xA0; Didn&apos;t Receive Your Order?In the event of an order going missing or lack of fulfillment, after it has left the WorkwearHub warehouse, the liability for this order belongs to the customer. If you have ordered from WorkwearHub and have not received your shipment, please reach out to the carrier service with your tracking number. Order in itemsIf you have purchased an item that will need to be ordered from the supplier, it will be shipped within the time frame quoted on the product page.&#xA0;If your order also contains items that are in stock, please note that your order will be shipped once all items are in stock.&#xA0; Drop Ship items.&#xA0;Some of our products may be shipped direct from the supplier. This will be noted on the item. Once the item has been shipped from the supplier you will receive the tracking details. Need more help with shipping timeframes? Contact us&#xA0;<a href="https://www.workwearhub.com.au/pages/contact-us">here</a>

Australian Shipping

Information about shipping and delivery to New Zealand.

New Zealand Customers&#xA0; For all New Zealand orders under $99 AUD, we offer a $20.00 AUD flat rate standard shipping fee, for orders over $99 AUD we offer free flat standard shipping. Once an order is received in New Zealand your tracking details can be used on New Zealand post. No signature may not be required in some cases*Our site will convert your order from AUD to NZD using the conversion rate at the time of checkout.*Please note for free shipping on orders over $99 to apply your order total needs to be $99 and above after all discounts and discount codes are applied.&#xA0;Free shipping is not available on B2B orders.&#xA0;&#xA0;Order trackingOnce your order has been packed by one of our warehouse team you will receive the tracking details and links to follow the parcel&apos;s status.&#xA0;We ship orders Monday -Friday excluding National and QLD public holidays from our warehouse which is located at Burleigh Heads QLD. If we receive your order before 3 pm Monday-Friday AEST, and your item is in stock item, your order will be shipped from our warehouse the same day.&#xA0;No signature is required in some cases. Discretion for the parcel to be left at the delivery address will be made by the delivery diver on the day of delivery.&#xA0; Didn&apos;t Receive Your Order?In the event of an order going missing or lack of fulfillment, after it has left the WorkwearHub warehouse, the liability for this order belongs to the customer. If you have ordered from WorkwearHub and have not received your shipment, please reach out to the carrier service with your tracking number. Order in itemsIf you have purchased an item that will need to be ordered from the supplier, it will be shipped within the time frame quoted on the product page.&#xA0;If your order also contains items that are in stock, please note that your order will be shipped once all items are in stock.&#xA0; Drop Ship items.&#xA0;Some of our products may be shipped direct from the supplier. This will be noted on the item. Once the item has been shipped from the supplier you will receive the tracking details.<h3 style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: 600; font-size: 24px; line-height: 32px;" id><br style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Helvetica, inter, sans-serif; font-size: 24px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 600; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></h3>

New Zealand Shipping

Workwearhub Shipping and delivery information for customers outside Australia and New Zealand

International ShippingIf you are not an Australian or New Zealand customer please use the contact us form <a href="https://www.workwearhub.com.au/pages/contact-us">here</a> with International Order in the subject and we are able to create a quote including shipping fees.&#xA0; Order trackingOnce your order has been packed by one of our warehouse team you will receive the tracking details and links to follow the parcel&apos;s status.&#xA0;We ship orders Monday -Friday excluding National and QLD public holidays from our warehouse which is located at Burleigh Heads QLD. If we receive your order before 3 pm Monday-Friday AEST, and your item is in stock item, your order will be shipped from our warehouse the same day.&#xA0;No signature is required in some cases. Discretion for the parcel to be left at the delivery address will be made by the delivery diver on the day of delivery.&#xA0; Didn&apos;t Receive Your Order?In the event of an order going missing or lack of fulfillment, after it has left the WorkwearHub warehouse, the liability for this order belongs to the customer. If you have ordered from WorkwearHub and have not received your shipment, please reach out to the carrier service with your tracking number. Order in itemsIf you have purchased an item that will need to be ordered from the supplier, it will be shipped within the time frame quoted on the product page.&#xA0;If your order also contains items that are in stock, please note that your order will be shipped once all items are in stock.&#xA0; Drop Ship items.&#xA0;Some of our products may be shipped direct from the supplier. This will be noted on the item. Once the item has been shipped from the supplier you will receive the tracking details.

International Shipping

Information about returns and exchanges for New Zealand customers

<ol id="isPasted" start="1" style="margin-bottom:0cm;margin-top:0cm;" type="1"><li style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0);">Ensure your items are in their original condition with tags still attached and in original packaging, to be eligible for a refund.</li><li style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0);">Contact us by email or phone first and we will lodge your return request and create an International Returns Label for you. Email <a href="mailto:returns@workwearhub.com.au" target="_blank">returns@workwearhub.com.au</a> or call 1300 488 573.</li><li style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0);">You can print this label yourself or take it to NZ Post who will print the label for you from your mobile phone.</li><li style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0);">Re-wrap the item to be returned so that it is in the same condition as you received it and place it back in the original post bag.</li><li style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0);">Place the International Returns Label to the outside of the parcel, making sure to cover the original address label to avoid confusion. Note: Please do not stick the label directly on boot box or clothing bags. &#xA0;Items must be placed in a post bag.</li></ol>Our returns and exchange process for our New Zealand customers may take a little longer due to the item needing to be shipped back to our warehouse in Australia. When the item is received back, it will be inspected by our returns team. Once it has been approved, we will refund or exchange your purchase within 10 business days of receiving the item ORIGINAL CONDITIONShoes or boxed items will not be accepted for return without their original boxes intact and in original condition. These boxes are considered part of the product. If your item shows any evidence of wear (including, but is not limited to, deodorant, cologne or cigarette smells, rips, tears, stains, bent or damaged product tags) it will be returned to you and your refund voided. Please try on shoes or boots on a carpeted surface to ensure no damage occurs to the soles. Shoes showing signs of wear on the sole, or with a missing or damaged box, will not be accepted for return. FAULTY PRODUCTSOur Quality Control team ensures that all products are of high quality when they leave the warehouse. &#xA0;In the rare circumstance that your item has a defect, please contact us by email <a href="mailto:service@workwearhub.com.au" target="_blank">service@workwearhub.com.au</a> and provide your proof of purchase so we can issue you with the information required for your claim to be assessed.&#xA0;We will consult with the supplier and/or manufacturer. WorkwearHub suppliers offer a 6-month manufacturer faults/warranty. If the product is found to be faulty you will receive a replacement or full refund (excluding the shipping cost) this will be at the supplier&apos;s discretion. This may take longer than 7-10 days as a third party may be involved in the assessment process.Some suppliers do require the faulty item to be returned for assessment, you will be advised if this is required in your correspondence. Please hold on to any faulty items until the warranty process has been finalized.

New Zealand Exchanges/Refunds

Information about order changes and cancellations.

Can I change my order?Yes, we can change your order provided it hasn&apos;t been picked up by the warehouse. Please contact customer service asap at 1300 488 573 or <a href="mailto:service@workwearhub.com.au">service@workwearhub.com.au</a> and they will do their best to help.&#xA0;Can I cancel my order?Yes, we can cancel your order as long as it has not been sent out by our warehouse. Please contact customer service asap at 1300 488 573 or <a href="mailto:service@workwearhub.com.au">service@workwearhub.com.au</a> and they will do their best to help.Yes, you can return any sale items providing they are not &apos;final sale&apos; or underwear.

Changes & cancellations

Information on returning Final Sale items

Please note any items marked as FINAL SALE, or UNDERWEAR are a final sale and can not be returned for an exchange or refund unless the item received is deemed faulty or incorrect.

Returning Final Sale Items

Whenever you make a purchase with us, the invoice is sent to you in the confirmation email as a link to a PDF. Should you need another copy of the invoice, you can simply reach out to us and we will provide it to you as requested. Simply refer to you

Whenever you make a purchase with us, the invoice is sent to you in the confirmation email as a link to a PDF. Should you need another copy of the invoice, you can simply reach out to us and we will provide it to you as requested. Simply refer to your confirmation email to access and download your invoice directly.

How can I obtain an invoice for my order?

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Information about returns, exchanges, shipping, delivery and ordering from Workwearhub.

Returns, exchanges and shipping

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