New Zealand Exchanges/RefundsUpdated 2 years ago

1. Ensure your items are in their original condition with tags still attached and in original packaging, to be eligible for a refund.
2. Contact us by email or phone first and we will lodge your return request and create an International Returns Label for you. Email [email protected] or call 1300 488 573.
3. You can print this label yourself or take it to NZ Post who will print the label for you from your mobile phone.
4. Re-wrap the item to be returned so that it is in the same condition as you received it and place it back in the original post bag.
5. Place the International Returns Label to the outside of the parcel, making sure to cover the original address label to avoid confusion. Note: Please do not stick the label directly on boot box or clothing bags.  Items must be placed in a post bag.

Our returns and exchange process for our New Zealand customers may take a little longer due to the item needing to be shipped back to our warehouse in Australia. When the item is received back, it will be inspected by our returns team. Once it has been approved, we will refund or exchange your purchase within 10 business days of receiving the item

ORIGINAL CONDITION

Shoes or boxed items will not be accepted for return without their original boxes intact and in original condition. These boxes are considered part of the product. If your item shows any evidence of wear (including, but is not limited to, deodorant, cologne or cigarette smells, rips, tears, stains, bent or damaged product tags) it will be returned to you and your refund voided. Please try on shoes or boots on a carpeted surface to ensure no damage occurs to the soles. Shoes showing signs of wear on the sole, or with a missing or damaged box, will not be accepted for return.

FAULTY PRODUCTS

Our Quality Control team ensures that all products are of high quality when they leave the warehouse.  In the rare circumstance that your item has a defect, please contact us by email [email protected] and provide your proof of purchase so we can issue you with the information required for your claim to be assessed. 

We will consult with the supplier and/or manufacturer. WorkwearHub suppliers offer a 6-month manufacturer faults/warranty. If the product is found to be faulty you will receive a replacement or full refund (excluding the shipping cost) this will be at the supplier's discretion. This may take longer than 7-10 days as a third party may be involved in the assessment process.

Some suppliers do require the faulty item to be returned for assessment, you will be advised if this is required in your correspondence. Please hold on to any faulty items until the warranty process has been finalized.