New Zealand Exchanges/RefundsUpdated 10 days ago

Returns for New Zealand Customers

We accept NZ returns with a flat $9.95 AUD fee (deducted from refund). Please:

• Ensure items are unused, tagged, and in original packaging.
• Email service@workwearhub.com.au or call 1800 458 488.
• We’ll send your return label – print at home or NZ Post can print it.
• Wrap your item and affix the label properly.
• Drop it off at any NZ Post location.
• Refunds/exchanges processed within 10 business days after receipt in Australia.

• FAULTY PRODUCTS

  Our Quality Control team ensures that all products are of high quality when they leave the warehouse.  In the rare circumstance that your item has a defect, please contact us by email [email protected] and provide your proof of purchase so we can issue you with the information required for your claim to be assessed. 

  We will consult with the supplier and/or manufacturer. WorkwearHub suppliers offer a 6-month manufacturer faults/warranty. If the product is found to be faulty you will receive a replacement or full refund (excluding the shipping cost) this will be at the supplier's discretion. This may take longer than 7-10 days as a third party may be involved in the assessment process.

  Some suppliers do require the faulty item to be returned for assessment, you will be advised if this is required in your correspondence. Please hold on to any faulty items until the warranty process has been finalized.