New Zealand Exchanges/RefundsUpdated a day ago

Returns for NZ Customers

We accept returns from New Zealand customers through the Refundid portal here. Return shipping is at your own cost. Please ensure items are unused, tagged, and in original packaging.

• Start your return through the Refundid portal here.
• Arrange and pay for return shipping with your chosen shipping provider. Once you have your shipping label or tracking number, update this information in Refundid.
• Print your label at home, or NZ Post can print it for you.
• Wrap your item securely and affix the label properly.
• Drop it off at any NZ Post location.

FAULTY PRODUCTS

Our Quality Control team ensures that all products are of high quality when they leave the warehouse.  In the rare circumstance that your item has a defect, please contact us by email [email protected] and provide your proof of purchase so we can issue you with the information required for your claim to be assessed. 

We will consult with the supplier and/or manufacturer. WorkwearHub suppliers offer a 6-month manufacturer faults/warranty. If the product is found to be faulty you will receive a replacement or full refund (excluding the shipping cost) this will be at the supplier's discretion. This may take longer than 7-10 days as a third party may be involved in the assessment process.

Some suppliers do require the faulty item to be returned for assessment, you will be advised if this is required in your correspondence. Please hold on to any faulty items until the warranty process has been finalised.