How Customers Can Sign Up for SMS Updates with Mates RatesUpdated 3 hours ago

Our Mates Rates program makes it easy for customers to stay up to date with news, offers, and exclusive deals via SMS. Customers can sign up in a few different ways depending on the device or platform they’re using.

1. Signing Up on Desktop

Customers on a desktop computer have a couple of options to subscribe to SMS updates:

• Via the pop-out notification:

  • When visiting the website, a pop-out may appear prompting you to subscribe to SMS updates.

  • You simply need to enter their mobile number and confirm to start receiving messages.

• Through their customer account:

  • Customers can log in to their account on the website.

  • Navigate to Profile > What are you shopping for?

  • Tick the box “Text me with news and offers” to subscribe.

• At checkout:

  • During the checkout process, customers can opt in to SMS updates by ticking the relevant checkbox before completing their order.

2. Signing Up on Mobile (Website Browser)

• Customers shopping via a mobile browser can subscribe to SMS updates at checkout.

• They simply enter their mobile number and tick the box to receive messages about news, promotions, and Mates Rates offers.

3. Signing Up via the App

• Customers using the app can also subscribe to SMS updates at checkout.

• Similar to the mobile browser experience, they enter their number and tick the opt-in box to join Mates Rates SMS communications.

Important Notes

• Points and benefits are automatically added once the customer subscribes.

• SMS sign-up is optional, but it ensures customers never miss out on Mates Rates offers.

• Customers can manage their preferences in their account settings at any time.