How Customers Can Sign Up for SMS Updates with Mates RatesUpdated 22 days ago

Our Mates Rates program makes it easy for customers to stay up to date with news, offers, and exclusive deals via SMS. Customers can sign up in a few different ways depending on the device or platform they’re using.

1. Signing Up on Desktop

Customers on a desktop computer have a couple of options to subscribe to SMS updates:

• Via the pop-out notification:

  • When visiting the website, a pop-out may appear prompting you to subscribe to SMS updates.

  • You simply need to enter their mobile number and confirm to start receiving messages.

• Through their customer account:

  • Customers can log in to their account on the website.

  • Navigate to Profile > What are you shopping for?

  • Tick the box “Text me with news and offers” to subscribe.

• At checkout:

  • During the checkout process, customers can opt in to SMS updates by ticking the relevant checkbox before completing their order.

2. Signing Up on Mobile (Website Browser)

• Customers shopping via a mobile browser can subscribe to SMS updates at checkout.

• They simply enter their mobile number and tick the box to receive messages about news, promotions, and Mates Rates offers.

3. Signing Up via the App

• Customers using the app can also subscribe to SMS updates at checkout.

• Similar to the mobile browser experience, they enter their number and tick the opt-in box to join Mates Rates SMS communications.

Important Notes

• Points and benefits are automatically added once the customer subscribes.

• SMS sign-up is optional, but it ensures customers never miss out on Mates Rates offers.

• Customers can manage their preferences in their account settings at any time.