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&#xA0;When do I get my birthday gift?On your birthday! The only instance in which birthday points will be delayed until next year is if your birthday is within 30 days from the day you entered it.

When do I get my birthday gift?. On your birthday! The only instance in which birthday points will be delayed until next year is if your birthday is within 30 days from the day you entered it.

Mates Rates: Birthday Rewards

Mates Rates Loyalty Program

What is Mates Rates loyalty Program

Who can join

How do I earn Points

How do I redeem my points

Can I use my points at checkout

Do Points and Rewards expire

Is there a limit to how many points you can earn

I completed an activity but didn't get points

Do I have previously earned points

How do I leave Mates Rates

What happens if I Return My Order

Can I earn points in the Mates Rates program for my B2B order

Can invoiced orders still earn points

Why are the points from my purchase  not in my account

Why Free Shipping Doesn’t Always Apply When Using Reward Vouchers

I forgot to use my points at Checkout, can I apply them retroactively?

Returns & exchanges

How can I return an item for a refund or exchange?

Returns & Exchanges: Processing Times

Returning Final Sale Items

New Zealand Exchanges/Refunds

Returns, Exchanges and Shipping

6-Month Warranty

30-Day Comfort Guarantee

What Is The Process For Making a 6-Month Warranty Claim?

What Is The Process For Making a 30-Day Comfort Guarantee Claim?

What brands do 30-Day Comfort Guarantee?

What Brands Do 6-Month Warranty Claims?

Warranties

Understanding Men's Pants Sizing

Where Can I Find Product Information?

How to Check if We Stock a Product

How to Tell the Difference Between Men’s and Women’s Products

Do You Price Match?

About Our Tradie Packs

Order-In Items: What to Expect

Workwear Care instructions

Gift cards

Boot Care Instructions

Final Sale Items

How can I change the size of an item on my order?

Are item sizes based on men's or women's measurements?

How does the Click & Collect service work and is it available on weekends?

Products

What is Refundid and how does it work?

Refundid FAQ

Refundid

Which payment types do you accept

Do you offer Buy Now Pay Later

Is it safe to use my credit card on your site

Why are my credit card details not being accepted

I am unsure if my payment or order was successful

How is my order processed once I provide the required 6-digit code from my transaction?

Mates Rates: Birthday RewardsUpdated 3 hours ago